A little question and answer session? Let's go!
If you can't find the answer to your question, you can contact our customer service. Amélie will be happy to answer you by email and Élodie via the website chat: contact us .
part 1
Delivery 🚖
How do I track my order?
All information regarding the tracking of your order is sent by email.
What are the delivery times in France?
Patches are delivered within 72 hours in mainland France and within 7 to 15 days overseas (excluding pre-order periods).
What are the delivery times to Belgium, Switzerland, Luxembourg and Canada?
Patches are delivered within 7 to 15 days maximum in Belgium, Switzerland, Luxembourg and Canada.
part 2
Madame's Patch 🌱
I only have slight pain for the first 2 days, do I really need it?
It all depends on you. If you want to be completely pain-free during your period, you can use our Patch.
However, if you find it bearable, then no need for a patch. The choice is yours. ✨
How long does it take before I feel the effects of the patch?
The effects of the patch generally appear 20 minutes after application and last all day.
After applying the patch, what happens?
About 20 minutes after applying the patch to the painful area, you will feel the pain ease, regain your smile and fully enjoy your day (or evening).
And all this, for 24 hours non-stop. The added bonus is that this patch will help you fall asleep by improving the quality of your sleep.
Is CBD dangerous for your health?
No, CBD is not dangerous to your health. It is the medicinal part of cannabis without the hallucinogenic and other harmful effects of this "drug."
In short, CBD has purely medical properties such as pain relief and anxiety relief.
What are the ingredients in the patch?
In these patches, we only find products of natural origin:
- Acrylates copolymer (for adhesive)
- Water & Plant-derived Propylene Glycol (for mixing other ingredients)
- Cannabidiol (CBD) | 16mg/patch
- Punica Granatum Seed Oil (to invigorate your skin)
- Menthol (for the pleasant smell)
- Phenoxyethanol from chicory (to preserve patches)
- Camellia Sinensis Leaf Extract (to increase the antioxidant, anti-inflammatory and anti-bacterial effects of CBD)
- Glycerin (for softness and comfort)
- Maltodextrin (for patch texture)
- Curcuma Longa Root Extract (for scent and benefits)
When it comes to CBD, we've invested time (and money) in finding the best producers. Ethical producers who have a commitment to a job well done. The patch is then manufactured in France - Haute-Garonne (31). All this to offer you an effective, high-quality product.
But since we are French and French-speaking quality is priceless, we analyze the product for the umpteenth time before sending it to you.
How does the patch work?
This patch works like a skincare cream (or a bandage). Simply put, you simply place it on the painful area and its effects will be transmitted through the skin to treat the problem deep down.
How many patches per day?
A patch is effective for at least 24 hours. Generally, women who have used the patch only take one per day. However, there are some exceptions (endometriosis), in which case two patches are often necessary.
Can it expire?
The answer is YES, but after 10-12 months. So, if you don't have pain this month, you can easily save it for the following month.
Is a patch reusable?
Unfortunately not, the patches are for single use only (after 24 hours, the effects disappear because all the natural products will have been absorbed by your body).
What is your mission?
At MADAME PATCH, the project is simple: to help women with painful periods escape, relax, and regain control of their day.
All this thanks to the patch made with naturally derived CBD. It helps relieve cramps, soothe bloating, and brighten up your week.
Is it comfortable to wear?
Based on our experience and customer feedback, yes. This is largely due to its small size and natural ingredients, which make the experience a pleasant one from start to finish.
What is CBD?
CBD (Cannabidiol) is a compound found in the hemp plant (i.e., Cannabis).
It works naturally to reduce physical pain, sleep problems, and anxiety without any mind-altering effects for the person using it.
CBD is often wrongly associated with THC which is the psychoactive molecule in cannabis, responsible for the high effects caused by cannabis use (and it's best to avoid this at work).
CBD is not a narcotic and is completely legal in France because its THC dose is limited.
How big is it?
The patch measures only 7.8 x 5.2 cm (and is transparent). It's discreet, practical and useful.
How to use it?
Using the patch is very simple and here are the 3 steps to use it:
1️⃣ Peel the patch off its protective sheet.
2️⃣ Place the patch sticky side down on the painful area.
3️⃣ Wait 20 minutes.
Make sure the area of your body is dry for better hold.
part 3
Other questions 💬
How do I know if my payment is secure?
When you purchase from MADAME PATCH using your credit card, all your information is secured via SSL. It is then encrypted and sent to our payment service provider's network (in this case Stripe, Apple, and/or PayPal). As required by law, your credit card information must not be stored on our servers.
What payment methods are available?
We offer all major credit card payment methods (Visa, Mastercard, and CB). We are currently implementing PayPal and ApplePay to make your website experience easier.
I want to become a reseller, how do I do this?
If you would like to resell our CBD patches in your store and/or on your website, please contact us by email. 😊
Are patches refundable?
Yes! Patches are now 100% reimbursed by the Nostrum Care mutual insurance company.